Documentation
Everything you need to get started.
From installation to API integration — step-by-step guides for deploying your AI chatbot widget, no matter your platform.
Getting Started
What is CCA Integrations?
An overview of the CCA AI chatbot platform and what you can build with it.
Creating your account
Sign up, verify your email, and access your dashboard for the first time.
Quick start guide
Deploy your first chatbot in under 5 minutes — no coding required.
Installation
Embedding the widget
Copy and paste a single line of JavaScript to add the chatbot to any website.
Shopify installation
Step-by-step guide to adding the chatbot widget to your Shopify store.
Custom HTML sites
Add the widget to any HTML page, SPA, or server-rendered site.
Configuration
Setting your chatbot persona
Define the name, tone, and style your AI chatbot uses when talking to visitors.
Adding knowledge sources
Feed your FAQ, product catalogue, or help documentation to the chatbot.
Custom branding
Match the widget colours, font, and logo to your brand identity.
Escalation rules
Configure when and how the chatbot hands off to a human agent.
API Basics
Authentication
How to generate and use API keys for programmatic access.
Sending messages
POST endpoint for triggering chatbot responses from your backend.
Webhooks
Receive real-time conversation events in your own systems.
Rate limits
Default limits and how to request higher quotas for Enterprise plans.
Help Center
Browse the knowledge base by category — Getting Started, Billing, Integrations, Troubleshooting.
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