Features
Built for the way support actually works.
Every feature is designed to make your team more effective and your customers happier — without adding complexity.
Custom Knowledge Base
Upload your documentation, FAQs, and product data. The AI learns your business and answers with pinpoint accuracy, fully grounded in your content.
Real-time Analytics
Understand what your customers are asking, measure satisfaction scores, track resolution rates, and identify gaps in your knowledge base.
Integrations
Connect seamlessly with Shopify, Zapier, and Slack. Escalate complex issues to humans automatically with full conversation context.
Custom Branding
Pixel-perfect brand alignment. Customize colors, fonts, avatar, widget position, and conversation starters to match your product exactly.
Rate Limiting & Security
Enterprise-grade security built-in. Rate limiting, IP allowlisting, prompt injection protection, and PII redaction keep your deployment safe.
API-First Architecture
Every feature accessible via REST API. Build custom integrations, automate deployments, and manage widgets programmatically at scale.
Advanced Conversation Routing
Route conversations intelligently based on topic, sentiment, user tier, or custom rules. Ensure every customer gets the right level of support.
GDPR Compliance & Data Deletion
Built for the strictest privacy regulations. Automated data deletion, consent management, data portability exports, and DPA agreements included.
Integrates with your stack
AI Chatbot Widget
Deploy in 5 minutes. No coding required.
The CCA AI chatbot widget installs with a single line of code — or through a native Shopify or WordPress plugin. No developer needed, no lengthy setup. Just paste the embed snippet and your conversational AI is live, answering customer questions around the clock.
One-line embed
Copy a single script tag into your site — works on any platform that accepts HTML.
No coding required
Configure your chatbot entirely from your dashboard. No technical knowledge needed.
Live in 5 minutes
From sign-up to your first live conversation in under five minutes, guaranteed.
Custom Branding
Match your brand. Offer white-label options.
Every aspect of the chat widget is customisable — colours, fonts, avatar, position, and welcome messages. Every plan includes full white-label mode: your brand name and logo, no CCA attribution, fully seamless for your customers — from Essential all the way up to Enterprise.
Pixel-perfect branding
Match your colour palette, typography, and logo. The widget feels like a native part of your site.
White-label chatbot
Remove CCA branding entirely on every plan, from Essential to Enterprise. Your name, your identity.
Custom welcome flow
Set personalised greeting messages, pre-chat questions, and offline fallback messages.
Analytics & Insights
Real-time dashboards. Full conversation tracking. CSAT scores.
Understand exactly how your chatbot performs. Monitor live conversations, track resolution rates, review customer satisfaction (CSAT) scores, and dig into topic-level breakdowns — all from a single real-time analytics dashboard.
Real-time dashboards
See active conversations, peak times, and live resolution data as it happens.
Conversation tracking
Browse every conversation with full transcript, timestamps, and outcome tracking.
Customer satisfaction scores
Automated CSAT collection after each resolved conversation. Track trends over time.
Ready to see it in action?
Schedule a 30-minute demo and we'll show you how CCA fits your specific workflow.