10 Customer Questions Our Bot Handles Automatically

## The Questions That Eat Your Support Team's Day Across our customer base, a handful of questions come up again and again. Here are ten of the most common ones — and why AI handles them well. ### 1. "What does your pricing include?" **Why AI handles it well**: Pricing pages are rarely clear enough on their own. AI can explain the nuance — what "conversations" means, how overages work, what "custom" pricing actually entails. ### 2. "How do I reset my password?" **Why AI handles it well**: Straightforward procedural answer. The AI walks users step-by-step and can link to the exact reset flow. ### 3. "Can I cancel anytime?" **Why AI handles it well**: Policy questions are perfectly suited to RAG. The AI retrieves your actual terms and quotes them precisely. ### 4. "Do you integrate with [tool]?" **Why AI handles it well**: With your integration docs loaded, it can answer "yes, here's how" or "not yet, but here's a workaround" with confidence. ### 5. "What's the difference between your plans?" **Why AI handles it well**: Synthesizing a comparison from multiple documents is where retrieval-augmented generation shines. It creates tailored comparisons based on what the user actually needs. ### 6-10. And more... - "Is my data secure?" → Security docs answer this in detail - "How do I add a team member?" → Step-by-step from your help docs - "Why is [feature] not working?" → Troubleshooting guide retrieval - "Do you have a free trial?" → Policy question, answered precisely - "How do I export my data?" → Procedural answer with exact steps ## The Pattern The questions that AI handles best share a common trait: they have a definitive answer in your existing documentation. If you've written it down, CCA's widget can answer it — at 3am, in French, instantly.