GDPR Compliance for Chatbot Platforms: What You Need to Know

## GDPR Applies to Your Chatbot If you're deploying a chatbot on a website accessible to EU residents, GDPR applies — full stop. Many companies are surprised to learn that conversational data is considered personal data under the regulation. ## What Data Does a Chatbot Collect? A chat widget typically processes: - Chat message content (may contain names, addresses, account numbers) - IP addresses - Browser fingerprints - Session identifiers Each of these requires a lawful basis for processing under Article 6 GDPR. ## CCA's Compliance Architecture We built GDPR compliance into CCA from day one: **Data Minimization**: We only store what's necessary to operate the service. No behavioral tracking, no third-party analytics. **Configurable Retention**: Set a retention period that fits your business and compliance needs. Data is automatically and irreversibly deleted when the period expires. Enterprise customers can discuss custom retention windows. **Right to Erasure**: A single API call deletes all data associated with a user. Works in real-time, not batches. **Data Portability**: Export any user's conversation history as structured JSON within minutes. **DPA Agreement**: We provide a pre-signed Data Processing Agreement compliant with Standard Contractual Clauses. ## The Bottom Line GDPR compliance isn't a checkbox — it's table stakes for any enterprise deployment. CCA gives you the tools to meet your obligations without building custom compliance infrastructure.